At 14408811 CANADA INC. dba Crystal Clear IT Solutions, we are committed to protecting the privacy and confidentiality of our users’ personal information. Our Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website, you consent to the practices described in this policy.

1. Accountability

1.1 14408811 CANADA INC. dba Crystal Clear IT Solutions is responsible for the personal information under our control. We have designated a Privacy Officer who is accountable for compliance with PIPEDA and the implementation of privacy policies. For queries regarding your data, please contact us and direct your inquiry to our Privacy Officer at contact@crystalclearitsolutions.com.

2. Consent

2.1 We obtain meaningful consent before collecting, using, or disclosing your personal information. You have the right to withdraw consent at any time, subject to legal or contractual restrictions.

3. Data Use and Retention

3.1 Personal information is used or disclosed only for the purposes for which it was collected. We retain your information only as long as necessary to fulfill those purposes and comply with legal or regulatory requirements.

4. Data Accuracy

4.1 We strive to keep personal information accurate, complete, and up to date. You can request corrections to your data, and we will pass corrected information to any third parties who have access to it.

5. Data Safeguards

5.1 14408811 CANADA INC. dba Crystal Clear IT Solutions employs technical and physical security measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures are reviewed periodically to ensure their effectiveness.

6. Openness

6.1 We maintain transparency regarding our privacy practices. Detailed information about our policies, including data use and safeguarding measures, is accessible upon request. Additionally, we provide contact information for our Privacy Officer and instructions for filing a complaint.

7. Individual Access

7.1 You have the right to request access to your personal information and to know how it is used and disclosed. Requests should be made to our Privacy Officer, and we will respond within 30 days, providing access at minimal or no cost.

8. Cross-border Transfers

8.1 Personal information may be transferred to and processed in jurisdictions outside of your home country. In such cases, we ensure that adequate protections are in place to protect your data, consistent with PIPEDA’s principles. These transfers may be for data storage, or as part of a transfer to third-party service providers operating on our behalf. By providing us with your personal data, you are consenting to this potential transfer of data.

9. Challenging Compliance

9.1 If you feel your privacy rights under PIPEDA have been violated, you may challenge our compliance. Contact our Privacy Officer with any concerns, and we will investigate promptly. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

10. User Data Rights

10.1 The Right to be Informed: We provide identified purposes for processing your data, ensuring transparency in either oral or written formats.

10.2 The Right to Access: You have the right to access information regarding the existence, use, and disclosure of your personal data.

10.3 The Right to Correction: You can request corrections to inaccuracies in your personal information, and we will notify third parties of changes.

10.4 The Right to Withdraw Consent: You may withdraw consent at any time, although certain information may be retained as necessary to fulfill its original purpose.

10.5 The Right to Erasure: In line with the OPC’s guidance, individuals may request the removal of information they have posted online.

10.6 The Right to Lodge a Complaint: If you believe your privacy rights are being violated, you have the right to lodge a complaint with the OPC.

Contact Information

For questions regarding this privacy policy or to exercise your rights, please contact us at:

14408811 CANADA INC. dba Crystal Clear IT Solutions

1293-2967 Dundas Street West Toronto, Ontario Canada M6P 1Z2

Registration Number: 1440881-1

contact@crystalclearitsolutions.com

This Privacy Policy is subject to change. Any updates will be posted on our website. It is recommended to review this policy periodically to be informed about any changes.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting 14408811 CANADA INC. dba Crystal Clear IT Solutions with your personal information. We are dedicated to ensuring its security and integrity.